Reference Meeting - Jan 17 2007

SL Reference Meeting
January 17, 2007

 

[18:00] Marimar Berchot:Hi Maxito

[18:00] Maxito Ricardo: Hi, Everyone

[18:00] Takver Twin: Hi

[18:00] Maxito Ricardo: The SL ref librarians mtg will begin in a few minutes

[18:00] Marimar Berchot:k thanks

[18:02] Pam Ribble: Does anyone mind if I take a pic? One of my colleagues has a presentation to do about libraries in SL?

[18:02] Takver Twin: no problem

[18:03] Maxito Ricardo: HI, Everyone

[18:04] Takver Twin: Hello

[18:04] Catherine Chenille: hello

[18:04] Maxito Ricardo: Thanks for attending this meeting of the SLL reference providers

[18:04] Marimar Berchot:Hi

[18:05] Maxito Ricardo: Let me give a little background info about where we are with providing ref service in SL

[18:05] Maxito Ricardo: Then we can discuss the next six months or so.

[18:05] Takver Twin: sounds reasonable

[18:05] Takver Twin: is a transcript being kept?

[18:05] Takver Twin: I had a person ask me about that

[18:05] Maxito Ricardo: As most of you know, we started beta testing a ref service last fall

[18:06] Maxito Ricardo: I'll save the text chat

[18:06] Takver Twin: thanks

[18:06] Maxito Ricardo: We basically were wondering if a ref service would be used and appreciated by SL avatars

[18:06] Maxito Ricardo: Apparently, there is a need for ref service in SL

[18:07] Maxito Ricardo: So we're going to continue and try to expand and fine-tune the service in 2007.

[18:07] Maxito Ricardo: OCLC allowed us to experiment with using QuestionPoint in SL

[18:07] Maxito Ricardo: And they have agreed to continue the no-cost trial through June.

[18:08] Maxito Ricardo: They really encouraged us to continue experimenting and learning how ref service may evolve and flourish in virtual environments.

[18:08] Maxito Ricardo: So, we're going to move forward.

[18:09] Maxito Ricardo: It's going to continue to be primarily a volunteer effort

[18:09] Maxito Ricardo: And I thank everyone for donating their time and expertise to this project.

[18:09] Maxito Ricardo: It's really great to see so many ref librarians excited about helping avatars in SL

[18:10] Maxito Ricardo: Another bit of good news: Hypatia has stepped forward to help coordinate the ref project.

[18:10] Maxito Ricardo: Is Hypatia here?

[18:10] Hypatia Dejavu: Hello everyone.

[18:11] Maxito Ricardo: ah, thanks, Hypatia

[18:11] Takver Twin: Hi

[18:11] Maxito Ricardo: Would you like to say a few words?

[18:11] Hypatia Dejavu: I'm not big on public speaking, even in SL.

[18:11] Hypatia Dejavu: But I think this project we are working on is very important.

[18:12] Hypatia Dejavu: On the whole people never actually have a chance to see the face of someone helping them in SL.

[18:12] Hypatia Dejavu: And the library is the place where we have a chance to make that different.

[18:12] Catherine Chenille: I don't know about the others but I would appreciate a comprehensive tour of library resources myself -- and I've actually explored the library areas fairly well

[18:13] Hypatia Dejavu: And show that it's not just search engines which people need to get their information.

[18:13] HVX Silverstar: I would appreciate a tour too

[18:13] Maxito Ricardo: Catherine, we're planning some more orientation sessions

[18:13] Hypatia Dejavu: I have two major starting points.

[18:13] Catherine Chenille: great thx

[18:13] Hypatia Dejavu: 1) I've put together an orientation package to get us all on the same page.

[18:13] Hypatia Dejavu: and 2)

[18:14] Hypatia Dejavu: It seems that no-one currently knows what shifts people are owrking on the desk.

[18:14] Hypatia Dejavu: So if people could IM we with the shifts they work I'd really appriciate it.

[18:15] Hypatia Dejavu: It would help us get new people settled into slots as we grow.

[18:15] Hypatia Dejavu: So with that, back to you Maximo.

[18:15] Maxito Ricardo: Thanks, Hypatia.

[18:15] Maxito Ricardo: Yes, the goal is to try to really develop the ref service over the next six months.

[18:15] Maxito Ricardo: Offer more desk coverage

[18:16] Maxito Ricardo: Try different ways of providing service.

[18:16] Takver Twin: I attended a tour early on, and it was very helpful

[18:16] Takver Twin: I've also found it useful to put up my online tracker

[18:16] Marimar Berchot:I havent heard back from anyone

[18:16] Maxito Ricardo: Lorelei Junot has agreed to continue to manage the QP accounts

[18:16] Maxito Ricardo: If you don't have one yet, please contact her.

[18:17] Maxito Ricardo: lbell927@yahoo.com

[18:17] Maxito Ricardo: QP has an email question module, a chat module, an admin module, etc.

[18:17] Abbey Zenith: We will be doing training again for those that need/want it?

[18:17] Maxito Ricardo: We'll want to see how useful and usable the various modules are in SL

[18:18] Maxito Ricardo: yes, we can provide another round of QP orientation, too.

[18:18] Maxito Ricardo: By summer we'd also like to have some proven policies and procedures, best practices, etc.

[18:19] Takver Twin: Has there been much use of QP? so far?

[18:19] Takver Twin: I have just been doing in person ref

[18:19] Maxito Ricardo: Not nearly as much use of QP as of in-avatar ref

[18:19] Maxito Ricardo: That seems to be the dominant mode.

[18:19] Takver Twin: we do QP in our library, and it waxes and wains

[18:19] Spiral Mandelbrot: There was some email use, I think, but not much chat from what Lori reported

[18:20] Maxito Ricardo: right, I think the email module shows some potential

[18:20] Takver Twin: but has taken a long time to build

[18:20] Maxito Ricardo: We could increase the number of kiosks where people could email ref questions

[18:20] Catherine Chenille: ok see you there 6pm

[18:20] Abbey Zenith: I have another question, is everyone here who is either doing reference or wants to do reference in the Library Reference Group?

[18:20] Cerulean Vesperia: why not just IM though?

[18:21] Cerulean Vesperia: why even bother with email?

[18:21] Takver Twin: no, I'm not in the group

[18:21] Abbey Zenith: I'll add you :)

[18:21] Spiral Mandelbrot: IM would go to only one person

[18:21] Maxito Ricardo: Cerulean, that's an option, too.

[18:21] Cerulean Vesperia: could go to a group

[18:21] Cerulean Vesperia: OR

[18:21] Cerulean Vesperia: set up a dummy account

[18:21] Cerulean Vesperia: and have it bounce to an email address anyone can log into

[18:21] Spiral Mandelbrot: I'm not in the group either

[18:21] Cerulean Vesperia: all my saved IMs come thru to my email

[18:21] Cerulean Vesperia: AND i can reply

[18:21] Cerulean Vesperia: and it bounces back n world

[18:22] Abbey Zenith: Ok I'll make a note of who isn't and get you added... I can't add right now :)

[18:22] Takver Twin: yes, though it can take some time

[18:22] Maxito Ricardo: Abbey has some ideas for a new, improved buzzer, too

[18:22] Takver Twin: I made a G-mail account in my avatars name

[18:22] Takver Twin: it's pretty easy

[18:22] Cerulean Vesperia: well, in general there have been some lag, of late :)

[18:22] Spiral Mandelbrot: Can an widget be set to IM a group?

[18:22] Takver Twin: if y ou wanted a way for people to send you e-mail easily

[18:23] Cerulean Vesperia: but I had an email/im that was easy as any other IM service

[18:23] HVX Silverstar: I did too.. gmail account

[18:23] Cerulean Vesperia: remember IM = instant transfer not instant answer

[18:23] Cerulean Vesperia: a short lag is expected

[18:23] Cerulean Vesperia: and most people arte multitasking anyway, and don't mind a brief wait

[18:23] Takver Twin: although, if you use an online tracker

[18:23] Takver Twin: you will get im when online (in life that is)

[18:24] Cerulean Vesperia: the automatic stat tracking is certaining an advantage of QP

[18:24] Hypatia Dejavu: And you can reach your coordinator via IM or by email at hypatia.dejavu@gmail.com

[18:24] Cerulean Vesperia: er, certainly :)

[18:24] Maxito Ricardo: Yea, I've always thought their admin module was strong

[18:25] Maxito Ricardo: Does anyone have any ideas on how we can improve how we keep stats on use?

[18:25] Abbey Zenith: Would it be helpful to have a Google reference group also? To discuss issues?

[18:26] Maxito Ricardo: Shoud we, for example, try to categorize questions?

[18:26] Cerulean Vesperia: I'd be happy to fill out a short form at the end of my shift

[18:26] Cerulean Vesperia: usually I blog it and then email Lori

[18:26] Cerulean Vesperia: # of visitors

[18:26] Takver Twin: would maybe be nice to know, but could be tricky to keep up

[18:26] Cerulean Vesperia: # of questions (sometimes I note the question)

[18:26] Cerulean Vesperia: a check box of categories whould be useful maxito

[18:26] Takver Twin: not sure all things can be "counted"

[18:26] Catherine Chenille: yes, Abbey a google ref. group

[18:26] Takver Twin: sometimes spend half an hour with someone

[18:27] Cerulean Vesperia: there could be an aother :)

[18:27] Takver Twin: and take them places, etc.

[18:27] Cerulean Vesperia: we do have a google ref group

[18:27] Cerulean Vesperia: sllvr

[18:27] Abbey Zenith: ok

[18:27] Maxito Ricardo: Maybe we could note the question/need (in a way that maintains avatar confidentiality), then categorize after the fact, if we want/need to

[18:27] Abbey Zenith: that was set up for the VR, thanks Cerculean!

[18:28] Abbey Zenith: I'd forgotten...

[18:28] Cerulean Vesperia: :) it doesn't get a lot of traffic at present

[18:28] Cerulean Vesperia: and Max, I agree about confidentiality

[18:28] Maxito Ricardo: yes, so, we can use the SLLVR Google group to discuss issues, ideas, experiences, etc.

[18:28] Pam Ribble: If we are working the desk, should we stay there? Or is it OK to take pople to places they request?

[18:28] Spiral Mandelbrot: there's Google Spreadsheet, too

[18:29] Hypatia Dejavu: Pam, we normally take people places they need to go in info island.

[18:29] Cerulean Vesperia: Spiral, good idea!

[18:29] Maxito Ricardo: Pam, I think most ref volunteers take people to the resources

[18:29] Abbey Zenith: Google spreadsheat might be a good way to track

[18:29] Abbey Zenith: (wish I could type tonight)

[18:29] Maxito Ricardo: Let's give the spreadsheet a try

[18:29] Marimar Berchot:I sent my name into volunteer but I havent heard from anyone yet

[18:29] Cerulean Vesperia: abbey, we are all fluent in typo :)

[18:29] Abbey Zenith: :)

[18:30] HVX Silverstar: Ha

[18:30] Maxito Ricardo: Marimar, sorry about that

[18:30] Marimar Berchot:Whom should I contact?

[18:30] Maxito Ricardo: Hypatia is planning to provide a list of the volunteers and their shifts

[18:30] Abbey Zenith: Marimar, talk to Hypatia...

[18:31] HVX Silverstar: Thanks, I can be added to the list too.

[18:31] Marimar Berchot:Ok thank you

[18:31] Abbey Zenith: Hypatia I'll go over the current reference group with you and email addresses to be sure we get everyone in both groups.

[18:31] Spiral Mandelbrot: I'm hoping to attract some of our grad students this semester. Hypatia, can they contact you?

[18:31] Catherine Chenille: How do we contribute to the resources available - Art history for example?

[18:31] Hypatia Dejavu: Yes please Spiral

[18:32] Maxito Ricardo: I think having some grad students have practicums in SL would be great

[18:32] Abbey Zenith: Catherine, that would be me...

[18:32] Abbey Zenith: if you want to develop collections I can help get you started.

[18:32] HVX Silverstar: I have a couple of colleagues at my library who would like to volunteer too. My email is hvxsilverstar@gmail.com

[18:32] Catherine Chenille: ok Abbey I'll get with you later on that one

[18:32] Abbey Zenith: k :)

[18:33] Maxito Ricardo: It would be great to have a large number of volunteers in different time zones, so that we get lots of coverage

[18:33] Pam Ribble: I'm on GMT

[18:33] Maxito Ricardo: Overlapping shifts should be no problem too

[18:33] HVX Silverstar: I'm on SL

[18:33] Spiral Mandelbrot: We have international students, so I will inquire. Sometimes they have a hard time doing practicums.

[18:34] Abbey Zenith: We'll send a notice out to both the SL reference group and the SLVR group to touch base with those that couldn't be here tonight.

[18:34] HVX Silverstar: It would be good if we could find students or librarians with different language proficiency

[18:34] Maxito Ricardo: good point, HVX

[18:34] Takver Twin: yes that would be helpful

[18:35] Maxito Ricardo: So, for those of you who are new volunteers.

[18:35] Maxito Ricardo: Please contact Hypatia with some hours you would like to work

[18:35] Maxito Ricardo: Be sure to specify your time zone.

[18:36] Maxito Ricardo: Contact Lorelei Junot (lbell927@yahoo.com) to get a QP password.

[18:36] Marimar Berchot:what is a qp password?

[18:36] Maxito Ricardo: Hypatia, Abbey, or I will try to make sure everyone is in the communication loop

[18:36] Abbey Zenith: And reference is limited to librarians or library students who have taken a reference class still, correct?

[18:37] Maxito Ricardo: Marimar, your QuestionPoint logon password

[18:37] Takver Twin: don't know if anyone else is doing QP already at their library

[18:37] Marimar Berchot:I guess I'm not familiar with QP

[18:37] Maxito Ricardo: Abbey, that seem fair and prudent, don't you think?

[18:37] Takver Twin: but it would be nice to just be able to add a queue for SL

[18:37] Takver Twin: so we could do both

[18:37] Abbey Zenith: Yes.

[18:37] HVX Silverstar: Hi I am not familiar with it either... we have used a different system

[18:38] Maxito Ricardo: QuestionPoint has provided free access to their system through June.

[18:38] Maxito Ricardo: So we can test how well that will work here in SL

[18:38] Marimar Berchot:ok, that's great

[18:39] HVX Silverstar: Hypatia, I could take a Thurs night after 9:00 or Sunday night after 9:00... likely other times would work too

[18:39] Maxito Ricardo: Does everyone agree with Abbey's suggestion that all SLL ref volunteers have to have taken (or are currently taking) a graduate reference course?

[18:39] Takver Twin: don't see aproblem with it

[18:40] Marimar Berchot:I havent taken any

[18:40] HVX Silverstar: YEs, good idea.

[18:40] 3Jane Gray: Yes, good idea

[18:40] Abbey Zenith: Ok Marimar, we can talk later... will you be soon?

[18:40] Marimar Berchot:I wasnt planning on it

[18:41] Abbey Zenith: Ok we will talk later.

[18:41] HVX Silverstar: They're fun.

[18:41] Marimar Berchot:ok

[18:41] Spiral Mandelbrot: Class or experience.

[18:41] Marimar Berchot:I have 10 years in a corporate library

[18:41] Abbey Zenith: Lori said that she would do a shift on Sunday evenings.

[18:42] Abbey Zenith: and I will take one too...just not sure when.

[18:42] Rocky Vallejo: I took a reference course 30 years ago... and I'm a cataloger

[18:42] Maxito Ricardo: Rocky, in some ways reference is a timeless art!

[18:42] Rocky Vallejo: Grin

[18:43] Maxito Ricardo: I plan to take a two hour shift, too, but I need to review my RL schedule for the next six months

[18:43] HVX Silverstar: Yes, librarianship is a timeless are and so are we... ha

[18:43] Rocky Vallejo: lol

[18:43] Takver Twin: kind of like librarian vampires, huh?

[18:43] Maxito Ricardo: The undead ref librarians

[18:43] 3Jane Gray: i started a google calendar and a kiko calenar a few months ago listing people's reference shifts--is that worth continuing and/or turning over to someone else?

[18:43] 3Jane Gray: (sorry I was late)

[18:44] Maxito Ricardo: 3Jane, Hypatia has agreed to coordinate this project.

[18:44] Spiral Mandelbrot: Google calendars seem to be working for events and such

[18:44] Maxito Ricardo: Maybe she's willing to take these over

[18:45] 3Jane Gray: I set it up to experiment with RSS feeds and added several people, but that's about it. happy to turn it over or let it die. or to help if that's appropriate.

[18:45] Maxito Ricardo: thanks much

[18:45] Maxito Ricardo: Abbey, do you want to share any ideas for a better buzzer?

[18:46] Abbey Zenith: Jane are you the one that did the feed of the schedule that was at the desk?

[18:46] 3Jane Gray: yes I did

[18:47] Abbey Zenith: Well we are going to try to find a better script for a buzzer... and instead of it being in a box like the old one I thought we might try cutouts.

[18:47] 3Jane Gray: it was floating text, which has limited purposes and can be irritating to some people. I was hoping for a more visual (i.e. tv-like) way to display feeds but don't think it's materialized yet

[18:47] 3Jane Gray: cutouts?

[18:47] Abbey Zenith: So the librarian on duty would be represented by a picture of his or herself :)

[18:47] 3Jane Gray: oh, like cardboard cutouts in rl?

[18:47] Abbey Zenith: just an idea!

[18:47] 3Jane Gray: that sounds cool!

[18:47] Abbey Zenith: but we are going to look at scripst that can perhaps IM instead of do text chat. Not sure what we will find.

[18:47] Maxito Ricardo: 8x10 glossy

[18:48] Takver Twin: think we could try several different things--see what works best

[18:48] Takver Twin: but cutouts sounds cool

[18:48] Maxito Ricardo: Takver, I agree. Let's try different things.

[18:48] Abbey Zenith: Rocky's wife, Cindy makes great ones.

[18:48] Rocky Vallejo: You can see two of her cut outs on the 7th floor of Parvenu.. in the Gaming COllection

[18:48] Abbey Zenith: Jane, several people remarked that they liked the schedule, so we can keep doing that I hope...

[18:49] 3Jane Gray: ok yeah. i was just IM'ing with hypatia about that. we can talk more.

[18:49] Abbey Zenith: great :)

[18:50] 3Jane Gray: i can look into a more visual RSS display too. the text ones kept breaking and just have problems. (or if anyone else has seen anything....)

[18:50] Cindy Elkhart: I will be glad to make cut outs just let me know

[18:50] 3Jane Gray: with kiko it's possible to create a web page badge--perhaps the schedule could be put on infoisland.dreamhosters.com too

[18:50] Abbey Zenith: dean here is an example of a cut out...

[18:50] Maxito Ricardo: Thanks, Cindy

[18:50] Abbey Zenith: but Cindy does better ones!

[18:51] Cindy Elkhart: :)

[18:51] Takver Twin: wow--she can make a cutout of me anytime

[18:51] Abbey Zenith: but they can be given scripts to hand our objects or page someone...

[18:52] Abbey Zenith: so they might serve several purposes...

[18:53] Maxito Ricardo: That's sounds interesting

[18:54] Maxito Ricardo: Does anyone else have ideas to share this evening?

Reference Meeting: December 9, 2007

 

 [9:00]  Izabel Meriman: hello Oodja

 [9:01]  Marimar Berchot: Hi everyone

 [9:01]  Hypatia Dejavu: You're all still rezzing so forgive me if I miss saying hi to someone.

[9:02]  Daisyblue Hefferman: Hello, everyone

[9:02]  Cora Dibou: I am having the same problem.

[9:02]  Hollyjean Allen: Hello everyone!

[9:02]  Oodja Fadoodle: we're just one big undefined mass of flexi items and typing noises

[9:02]  Daisyblue Hefferman: ANd gray

[9:02]  Cora Dibou: Hello HollyJean.

[9:03]  Haldin Koba: I saw one review of SL that said "All you need is a major gaming machine"

[9:03]  Hypatia Dejavu: Well, a decent gaming machine.

[9:03]  Hyacinth Cortes: ha, I think I sat on someone who hadn't rezzed yet

[9:03]  Hypatia Dejavu: That's our enlarged digital divide again.

[9:03]  Haldin Koba: I've got everyone rezzed here, and you're all politely seated

[9:04]  Oodja Fadoodle: we're not just informational professionals; we also double as furniture

[9:04]  Rolig Loon: Yeah, I fel like a couch.

[9:04]  Hollyjean Allen: a multi-talented group

[9:04]  Hypatia Dejavu: Oodja, don't say that to my RL bosses, they'd probably adopt it as a cost-saving measure.

[9:04]  Oodja Fadoodle: lol Hypatia! too true

 [9:05]  Haldin Koba: Nice landing Prana!

[9:05]  Prana Jun smiles.

[9:05]  Prana Jun: Hi all.

[9:05]  Marimar Berchot: Hi Prana

[9:06]  Haldin Koba: Ready when you are Hypatia

[9:06]  Hypatia Dejavu: ok

[9:06]  Hypatia Dejavu: Thanks for coming everyone, despite my violating the December meeting mortorium.

[9:07]  Hypatia Dejavu: Would anyone like to take a transcript of this for posting? Not everyone can make any given time.

[9:07]  You: I will :)

[9:07]  Hypatia Dejavu: Thank you Abbey.

 [9:08]  Hypatia Dejavu: It's been a year now since we really started to organize the reference desk here in SL.

[9:08]  Hypatia Dejavu: And I have to say we've come a long way.

 [9:08]  Hypatia Dejavu: A year ago I was discovering that we didn't have a schedule, stats, or an actual roster of volunteers.

[9:09]  Hypatia Dejavu: Now there are over 35 regular volunteers.

[9:09]  Hypatia Dejavu: And we're serving a steady stream of patrons every week.

 [9:10]  Hypatia Dejavu: So I'd like this meeting to ask all of you what we can do to improve things.

[9:10]  Haldin Koba: More notecards that describe certain areas, such as where do we send educators, etc.

[9:10]  Hypatia Dejavu takes notes

[9:10]  Daisyblue Hefferman: there is no longer a tp board on info

[9:11]  Liatris Tidewater: notecards w/ LMs need to be updated frequently

[9:11]  Daisyblue Hefferman: it would be sooo helpful to have one for info on intl too

[9:11]  You: That's being worked on Daisy :) Info is in a state of change now...

[9:11]  Rolig Loon: Good idea, Daisy.

[9:11]  Rolig Loon: I'll work on that.

[9:11]  Hollyjean Allen: My suggestion is one of placement and design, the island map should be as colorful as the time zone map, and it that location. Also, the tour car should be more visible.

[9:11]  Hypatia Dejavu: That is a good idea

[9:12]  Oodja Fadoodle: do we have any "ready reference" webpages for quick virtual reference co-browsing for the ref staff?

[9:12]  Izabel Meriman: I agree Hollyjean

[9:12]  You: but we can't do TPs from one sim to another... the landmarks all will work for Info now, they send people to the location now instead of the welcome center there.

[9:12]  Hypatia Dejavu: We don't have cobrowsing.

[9:12]  Daisyblue Hefferman: I've had complaints about the events being outdated.

[9:12]  Hypatia Dejavu: But I can look at a ready reference website/blog.

[9:12]  Hyacinth Cortes: allow us to create landmarks at info international -- everyone lands at the same spot at the ref desk, causing massive pileup

[9:12]  Marimar Berchot: That would bypass the desk

[9:13]  Hypatia Dejavu: Hyacinth, if we pull he telehub we lose a lot of patrons.

[9:13]  Liatris Tidewater: or educate people to move :)

[9:13]  Rolig Loon: Can we post the schedule of volunteer hours at the desk? I've had patrons ask when they can find a staff volunteer here.

[9:13]  You: sadly, yes.. we have to keep the telehub..

[9:13]  Oodja Fadoodle: mind you, search is MUCH better with the latest upgrade, but i often start a lot of my reference searching out of world

[9:13]  You: we can link to the calendar can't we Hypatia?

[9:13]  Hypatia Dejavu: we can do that

[9:13]  Hyacinth Cortes: well, for us, if we try to land a little to the side, we can't so we're landing with all the visitors

[9:13]  Liatris Tidewater: I second the calendar

[9:13]  Marimar Berchot: I move over right away

[9:13]  Hypatia Dejavu: and I can look into an in-world calendar

[9:14]  Rolig Loon: Thanks.

[9:14]  Oodja Fadoodle: we could put a little conveyor belt right under the telehub

[9:14]  Liatris Tidewater: lol

[9:14]  You: Hypatia I have one... an event one, which would work, but it is script/prim heavy

[9:14]  Daisyblue Hefferman: yes, for me to see the calendar, I'm forced to take the step of logging in.

[9:14]  Haldin Koba: Is there a possibility of swapping the iland map with the time zone map? It would make the island map easier to find

[9:14]  Izabel Meriman: Yes Haldin, I agree

[9:14]  Izabel Meriman: the island map is used more I think

[9:15]  You: I can ask Bucky, it isn't as easy as just moving it, he'll have to reset the TPs I think, but I will ask.

[9:15]  Hypatia Dejavu: Understandable on the calendar, I'll see if I can find something light on the prims.

[9:15]  Haldin Koba: One other suggestion, is to paint "target" rings on the deck so peeps will get the idea to move outside it

[9:16]  Hypatia Dejavu: that's a nice idea

[9:16]  Hollyjean Allen: If we cannot move the Island map, lets dress it up, brighter, more eyecatching

[9:16]  Hypatia Dejavu: I like the idea of a landing marker

[9:16]  Rolig Loon: Even if they aren';t TP functional, could we have maps of the other islands?

 [9:16]  Rolig Loon: I never know whwre anything ids now.

[9:16]  Hollyjean Allen: The compass graphics at the other areas are very nice

[9:17]  Hypatia Dejavu: These are some good adjustments to make.

[9:17]  Hypatia Dejavu: I have to ask this, is everyone happy with the resolution to the title issue?

[9:17]  Hollyjean Allen: Oh yes!

[9:17]  Cora Dibou: Definitely.

[9:17]  Liatris Tidewater: it's okay with me

[9:17]  You: Daisy, in answer about the events going out of date, I change them about twice a week, sometimes they will be a little out of date...if there is anyone who would like to help me with these, let me know :)

[9:18]  Daisyblue Hefferman: if tp don't work cross-sim, then what about landmark givers? I had a class of 40 all try to cross sim lines and many crashed.

[9:18]  Hollyjean Allen: I'll be happy to help wit schedule changing duty, I'll need some training!

[9:18]  You: we have that in one of the boards... it has locations on Info and Infotainment and LM or notecards with LMs

[9:19]  Hypatia Dejavu: So an info island map with landmark givers, nice idea.

[9:19]  Daisyblue Hefferman: I had that in a notecard giver for them, but sl wouldn't let anyone access it. lol. you gotta love it!

[9:20]  You: what if I put a map as one of those textures and all the landmarks in that one notecard?

[9:20]  Hypatia Dejavu: That would be fine Abbey

[9:20]  Daisyblue Hefferman: good idea

[9:20]  Hollyjean Allen: That is a good idea

[9:20]  Izabel Meriman: yes, Abbey that would work

[9:20]  You: k

[9:20]  Hypatia Dejavu: A simple directory would be very nice.

[9:20]  Izabel Meriman: lots of malls do that and it is very helpful

[9:20]  Hyacinth Cortes: As a relatively new volunteer, I'm not clear on when and where this discussion of the titles evolved...is there a group or list where it was discussed?

[9:20]  You: we have that too :)

[9:20]  Rolig Loon: But how about the other islands?

[9:21]  Hollyjean Allen: Excellent, Rolig!

[9:21]  Hypatia Dejavu: Hyacinth, it's been discussed on the SLLVR google group.

[9:21]  You: the kiosk that is in the welcome center gives out a notecard with information and LMs for the islands.

[9:21]  Daisyblue Hefferman: yes, Rolig, we have lms in our ref packet, but many are no doubt out of date

[9:21]  Hollyjean Allen: So often we get asked what is here...its a long list

[9:21]  Rolig Loon: I had a patron ask about HealthIfo lasy night, Iand I don;t havea clue what's there any more.

[9:21]  Hyacinth Cortes: how does one get on the SLLVR google group?

[9:22]  Hypatia Dejavu: To put it in the short form nonlibrarian volunteers used to have the title of greeter. We moved to change it to reference assistant and there were issues. The generic title is now reference staff.

[9:22]  Hyacinth Cortes: because I would like more information sharing about the kinds of questions that are common, and how to share information

[9:22]  Hypatia Dejavu: Hyacinth, please IM me your email address and I'll add you to the group right now.

[9:22]  You: Rolig, it is much too hard for anyone to keep up with what goes on on all these islands.. I depend on people to give me updates of events and new features too (but I should prob post about that as a reminder)

[9:22]  Liatris Tidewater: is there still a FAQ notecard

[9:23]  Rolig Loon: I'm sure Abbey. I wasn't blaming you. I just don’t  know how to direct patrons.

[9:23]  You: I understand...

[9:23]  Hollyjean Allen: Forgive me if this is an available item, but a 'Cliff Notes' version on how to use Search would be very useful

[9:23]  Oodja Fadoodle: does the Info Island blog have several contributors?

[9:23]  You: yes

[9:24]  Oodja Fadoodle: that feed has been very helpful for keeping me up to date with what's going on here, so thanks Abbey!

[9:24]  You: the drupal also

[9:24]  Rolig Loon: Yes.

[9:25]  Rolig Loon: You know, a lot of the information we are looking for would be much handier if it were in a HUD. I find it hard to have 2 or 3 windows open at once.

[9:25]  Haldin Koba: A note regarding how the new RSS thiger works would be helpful too

[9:25]  You: the RSS thing will be moved to a more appropriate spot..

[9:25]  Liatris Tidewater: ?

[9:25]  Rolig Loon: Good.

[9:25]  Hypatia Dejavu: The RSS thing wasn't an official addition

[9:25]  You: it was for library news, not general reference.

[9:26]  Rolig Loon: I wondered about that.

 [9:27]  You: would it be helpful if I did a note card that describes the tools available at the reference desk and what they do? I agree a HUD would be wonderful, but that is beyond my skills :)

[9:27]  Oodja Fadoodle: library news often dovetails nicely with general reference here though, especially when people are asking about things that have been added so recently that i haven't had time to check it out for myself

[9:27]  Rolig Loon: That would be a start, Abbey, Thanks.

[9:27]  Liatris Tidewater: yes, abbey

[9:27]  Riven Homewood: Yes--a notecard would be very helpful

[9:27]  You: ok :)

[9:28]  Valibrarian Gregg: Yes, Abbey. As Haldin mentioned, links to sites for educators and librarians would be particularly helpful.

[9:28]  Hypatia Dejavu: We'll need to develop those.

[9:28]  You: THe best thing to do for educators is to send them to ICT.

[9:28]  Daisyblue Hefferman: what happened to SLED?

[9:28]  Rolig Loon: I am actually starting to work on a notecard about International for educators. Slow going recently. ;-)

[9:28]  Daisyblue Hefferman: it's no longer on info, and I can't find it anywhere.

[9:28]  Liatris Tidewater: they're still around, Daisy

[9:29]  Valibrarian Gregg: also...landmarks to immersive learning environments in SL. Could we help with that?

 [9:29]  Riven Homewood: I have a few IL landmarks--I canmake a notecard with those

[9:29]  Daisyblue Hefferman: I used tog et their newsletter, but no longer.

[9:29]  You: Any list of that sort that you would like to create we would love to have.

 [9:30]  Liatris Tidewater: a list of librarian expertise areas might be nice

[9:30]  Hypatia Dejavu: If anyone would like to make a directory notecard of one kind or another I propose you post what you are doing on the SLLVR group so we don't dplicate efforts.

[9:30]  Liatris Tidewater: I had someone asking about Intellectual Property issues the other day

[9:30]  Hypatia Dejavu: Expertise areas, much like our langage list?

[9:30]  You: Liatris, 50 winx was supposed to be working on that...

[9:30]  Liatris Tidewater: yes

[9:30]  Liatris Tidewater: oh, ok

[9:30]  You: but I"m not sure

[9:30]  Liatris Tidewater: never mind :)

[9:30]  Hypatia Dejavu: I'll poll people on that and make a list, good idea.

[9:30]  Rolig Loon: The list on drupal never really went anywhere, unfotunately.

[9:31]  You: she may or may not :)

[9:31]  Haldin Koba: There's been a lot of notecards discussed here today, is there a way to "box" them up so we can all get a copy?

[9:31]  Valibrarian Gregg: What is "drupal?" I can't remember.

[9:32]  You: the working section of the infoisland.org site

[9:32]  Hypatia Dejavu: Haldin, I'll be boxing and sending any new sets of notecards as part of a group notice.

[9:32]  Haldin Koba: Sounds good

[9:32]  Hypatia Dejavu: So as people do those please send them on to me and I'll distribute them.

[9:32]  Daisyblue Hefferman: also, it would be helpful to add the the notecards the foreign language instructions for Babbler

[9:33]  Daisyblue Hefferman: it's easier for us to give them out than to tp someone away to get them

[9:33]  Hypatia Dejavu: Good idea. There's already an excellent tutorial on that.

[9:33]  Rolig Loon: I can distribute them again, or pass them to Hypatia.

[9:33]  Valibrarian Gregg: ty. Also, are any onf you on the "Who's Who in Virtual Worlds?" http://www.whoswhoinvirtualworlds.com/inputpublic.cfm

[9:33]  Riven Homewood: Yes--I was working with somebody from China and I couldn't tell him how to set his end of the Babbler

[9:33]  You: I will ask 50 if she is working on that directory still and if not we'll bring it up at the next staff meeting and see if anyone would like to take it on...however, I think a place were we could all self report would be ideal...a shared google doc perhaps?

[9:33]  Rolig Loon: Also, those instructions are available in International House, next to the firsplace.

[9:33]  Hypatia Dejavu: Send it to me please Rolig. It will be part of the next release of notes.

[9:34]  Daisyblue Hefferman: yes, but we need them right at hand, too.

[9:34]  Jambina Oh: i just did ; )

 [9:35]  You: Rolig do you want to place a set at the welcome desk?

[9:35]  Rolig Loon: That was the original idea, Abbey. Do we have any more word about Babbler itself?

[9:35]  Rolig Loon: A vendor, that is?

[9:36]  You: not a word...

[9:36]  Daisyblue Hefferman: it's been working again

[9:36]  Rolig Loon: Kind of odd to hand out instructions, but no Babbler.

[9:36]  Hypatia Dejavu: Fortunatly babbler has a vendor function built in

[9:36]  You: We've been trying to get a vendor for the welcome center, but Max is hard to reach

[9:36]  You: it does?

[9:36]  Rolig Loon: True, but you have to know someone who has it.

[9:36]  You: ah ok

[9:36]  Hypatia Dejavu: yes, just press the little present button

[9:36]  Izabel Meriman: yes, i can give a fee copy to anyone, is that what you mean?

[9:36]  Jambina Oh: has anyone else been having Babbler problems?

[9:36]  Hyacinth Cortes: maybe the sllvr group is on the drupal site?

[9:36]  Hypatia Dejavu: it works for reference service

[9:36]  Izabel Meriman: yes

[9:37]  Rolig Loon: Yes, that's it Izabel.

[9:37]  Izabel Meriman: k

[9:37]  Hypatia Dejavu: yes, it's been having issues

[9:37]  Liatris Tidewater: it hasn't worked great for me

[9:37]  You: I was looking for one that could give them out at the w/c

[9:37]  Jambina Oh: it doesn't seem to work with any asian languages anymore

[9:37]  Jambina Oh: (at least for me)

[9:37]  Daisyblue Hefferman: I got another free translator, simbolic translator hud, but not got it to work yet

[9:37]  Rolig Loon: It was always tricky with Japanese and Chinese, Jambina.

[9:37]  Jambina Oh: true true Rolig

[9:38]  Haldin Koba: I've been using the tour car more and more recently too, It might help if it was more visible, or have a sign pointing to it

[9:38]  Rolig Loon: It's hard to miss, Haldin.

[9:39]  Rolig Loon: Great big thing.

[9:39]  Valibrarian Gregg: Babbler has worked for me in Italian, German, and Spanish. But it is hard to keep track of who is speaking when someone else comes up. Do most of you IM the foreign language speaker?

[9:39]  Haldin Koba: Its useful in getting foreign speakers started out

[9:39]  Rocky Vallejo: I've never noticed it

[9:39]  Izabel Meriman: Actually, I couldn't find it on my first visit either.

[9:39]  Hollyjean Allen: Hidden behind a great big sign

[9:39]  Haldin Koba: Yeah, but it kinda blends in with the scenery

[9:39]  Oodja Fadoodle: Rolig: nothing is hard to miss when you have a 64 draw distance!

[9:39]  Hollyjean Allen: LOL

[9:39]  Rolig Loon: LOL

 [9:39]  Oodja Fadoodle: i feel like virtual Mr. Magoo

[9:40]  Hypatia Dejavu grins

[9:40]  Izabel Meriman: lol oodja

[9:40]  Valibrarian Gregg: nice landing Ms. Qunhua!

[9:40]  Ms Qunhua: Thx!

[9:40]  Hollyjean Allen: Could the time zone map be elevated

[9:40]  Rolig Loon: Harder to read, then.

[9:41]  You: it was elevated

[9:41]  You: and people complained that it blocked the view

[9:41]  Marimar Berchot: wont see the tour car from the desk then

[9:41]  Liatris Tidewater: can't satisfy everyone :)

[9:41]  Hollyjean Allen: can't please all of the people all of the time....

[9:41]  Hypatia Dejavu: very true

 [9:42]  Hypatia Dejavu: we can fine tune some, but we'll always get complaints

[9:42]  You: so I'm leaving it where it is, I"d have to reprogram it to move it, I'll see if it can be a brighter color and maybe a flying sign... just point it out to folks

[9:42]  Hollyjean Allen: That could be good

[9:42]  Liatris Tidewater: neon :)

[9:43]  Haldin Koba: Paint "TOUR CAR" on it

[9:43]  Rocky Vallejo: I'm looking at the tour car right now.. it just looks like a big gray blob from the Ref Center

[9:43]  Hollyjean Allen: or RIDE ME

[9:43]  You: and click here? come on now..

[9:44]  You: it isn't my creation, only so much I can do with it :)

[9:44]  Hollyjean Allen: tasteful, flashing neon LOL

[9:44]  Hypatia Dejavu: that's true

[9:44]  Rocky Vallejo: k

[9:44]  Krull Aeon: I can make flashing neon signs

[9:44]  Hypatia Dejavu: it's not too hard to show people where it is

[9:44]  Hypatia Dejavu: no, no flashing neon, please

[9:44]  Rolig Loon: We could go overboard here, but maybe a tastefull and informatve sign next to the car would have newbies know what it is and how to fly it.

[9:45]  Rocky Vallejo: hmm... but isn't the purpose of it to be a gude when nobody is at the ref desk?

[9:45]  Riven Homewood: There's a sign like that on the car at infotainment

[9:45]  Rolig Loon: Exactly.

[9:45]  Rolig Loon: Hence a tasteful sign.

[9:45]  You: I'll add a sign

[9:45]  Riven Homewood: It's very helpful--of at least I found it so

[9:45]  Hypatia Dejavu: tasteful , yes

[9:46]  Rocky Vallejo: <red faced that he never noticed it there

[9:46]  Marimar Berchot: i think it's the sign that's blocking it

[9:46]  Marimar Berchot: The time zone map

[9:46]  Hollyjean Allen: Earlier when we talked about a graphic on the center of the desk area, maybe it could have directional info to the car, maps etc

[9:46]  Rocky Vallejo: the map with the time zones

[9:47]  Rolig Loon: I already have info overload.

[9:47]  Hypatia Dejavu: People please keep in mind we've got a limited amount of space and prims to work with and we're trying to make a non-overwealming presentation.

[9:47]  Daisyblue Hefferman: frankly, I hate the new title for those on duty. Ask me a question would be better as a hovertext in addition to the on duty title. With the crowds there at times, it's very hard to find the one on duty

[9:47]  Riven Homewood: And we do want people to ask us questions

[9:48]  Rolig Loon: How often have others needed to rez something to show a patron?

[9:48]  Marimar Berchot: Never

[9:48]  Rocky Vallejo: I have

[9:48]  You: Which is an issue we need to address...

[9:48]  Frizzy Lisle: how about lines on the deck. follow the blue line to the tour car. follow the yellow line to the map of info island. Like in hospitals.

[9:48]  Ms Qunhua: Just the Jill in a Box.

[9:48]  Frizzy Lisle: on the groung

[9:48]  Frizzy Lisle: me too jill in the box

[9:48]  You: the only one wearing any of the reference titles in the welcome center should be the one on duty.

[9:48]  You: can we agree on that?

[9:48]  Rolig Loon: Yeah, but you can't see the deck when you leave to find a spot on the ground.

[9:48]  Hypatia Dejavu: I have, but I simply proceed it with, "please step over here"

[9:48]  Riven Homewood: That would really help

[9:49]  Daisyblue Hefferman: actulaay, my shiled won't work there. at times i have the need for it

[9:49]  Daisyblue Hefferman: shield

[9:49]  Marimar Berchot: I agree Abbey

[9:49]  Rocky Vallejo: I dod that too Hypatia

[9:49]  Riven Homewood: Sometimes when I visit the desk it's hard to tell who's on duty

[9:49]  Marimar Berchot: so do I Hyp

[9:49]  Daisyblue Hefferman: but ask me a question doesnt identify you as reference on duty

[9:49]  Hypatia Dejavu: Shields won't work because you cannot rez items...but then the same thing stops weapons.

[9:49]  Rolig Loon: I think Abbey's suggestion is easiest. Don't wwear your ref signb unless you are on duty.

[9:50]  Daisyblue Hefferman: anyone can wear that!

[9:50]  Hypatia Dejavu: That's ideal, if you're wearing ref signage assume you're on duty.

[9:50]  Krull Aeon: Why not strategically place a posing stand and that is where the on duty ref lib would stand

[9:50]  Marimar Berchot: right

[9:50]  Oodja Fadoodle: or a nice stool

[9:50]  You: we have a desk, if people want to use it Krull...

[9:50]  Izabel Meriman: a throne lol

[9:50]  You: most like to walk around

[9:50]  Oodja Fadoodle: my feet hurt at the end of those shifts ;)

[9:50]  Rolig Loon: That anchors you to a place where the patron might not be, Krull.

[9:51]  Marimar Berchot: I stand by the Ref Desk

[9:51]  Rocky Vallejo: i realize we have space issues and prim issues but is a social setting above the ref area necessary... would it be better to have one out of chat range from the ref area but still visible to attract peple who want to socialize

[9:51]  Hypatia Dejavu: We had a chair once at the old area.

[9:51]  Rocky Vallejo: on the ground

[9:51]  Hypatia Dejavu: We didn't use it really.

[9:51]  Izabel Meriman: psychiatric help five cents?

[9:51]  Marimar Berchot: Everyone gathers downstairs anyway rocky

[9:51]  Rocky Vallejo: I know marimar

[9:51]  Daisyblue Hefferman: folks are not using the upper deck. a huge crowd is often there

[9:51]  Rocky Vallejo: but move a simeple social place nearby within vision

[9:51]  Valibrarian Gregg: Yesterday, my sign read "Ask me a Question." How come some of you are wearing "Reference Staff?" Is that a different group?

[9:51]  Rocky Vallejo: and have the chatters gather there

[9:52]  Hypatia Dejavu: it's the same group

[9:52]  Rocky Vallejo: out of chat range of ref lbirarian?

[9:52]  Hollyjean Allen: I agree with Rocky,

[9:52]  Izabel Meriman: yes Rocky, I think that is a good idea

[9:52]  Hypatia Dejavu: you just need to go into the group information and change your available title Val

[9:52]  Izabel Meriman: although we can agree on what a tag means, patrons wont' have a clue

[9:52]  Marimar Berchot: That would be nice to have a seperate area for chatting

 [9:52]  Valibrarian Gregg: I am glad there is a bench now. Having a place to sit is pyscholocigally attractive. :)

[9:52]  Krull Aeon: I agree

[9:53]  Oodja Fadoodle: i think the problem with sitting at the Ref Desk is that if anyone else is on the deck the patron might not think to go to you first, even if you had the "right" tag

[9:53]  Frizzy Lisle: I agree about the bench

[9:53]  Rocky Vallejo: also a bench can be helpful during a griefer attack

[9:53]  Krull Aeon: Perhaps a duplicate of this facility would be great

[9:53]  You: we could move the platform down if there is space that will be out of chat range...but look, we have the concorse with seating, we have international house and we have the platform as it is now... people like to hang out where the "action" is I think :0

[9:53]  Oodja Fadoodle: that and the sight lines are bad from behind that desk

[9:53]  Marimar Berchot: On Duty does help

[9:53]  Daisyblue Hefferman: there is no tag to identify on duty now!

[9:53]  Rolig Loon: And the TP lands you on the deck, so that's where people stand.

[9:53]  Frizzy Lisle: I think people like to hang out where the action is I agree

[9:53]  Oodja Fadoodle: the on duty librarian should glow, like in a videogame ;)

[9:53]  Liatris Tidewater: this has been an issue since I started in May

[9:53]  You: and that is where the information is to check out :)

[9:54]  Izabel Meriman: oops, i have to go. I'll check the transcripts to see what I've missed. Bye all!

[9:54]  Daisyblue Hefferman: I laready glow, OOdja lol

[9:54]  Liatris Tidewater: we don't seem to be getting closer to a solution :(

[9:54]  Frizzy Lisle: ooooh glowing

 [9:54]  Krull Aeon: Does anyone remember the romans

[9:54]  Daisyblue Hefferman: and there is often interference from those hanging out. the poor patrons don't know who to listen to

[9:54]  Hypatia Dejavu: Wait, which problem is the issue here? Not being able to tell who is there to answer questions? Or the gatherings we get?

[9:54]  Marimar Berchot: WE have the same problem at the Help Islands, us mentors land at the same spot as newbies

[9:54]  Rolig Loon: Personally, I am not as concerned about the patrons knowing who is "in charge" as I am about the staff knowing.

[9:54]  Daisyblue Hefferman: both are issues, hypatia

[9:55]  Marimar Berchot: we have to move off to the side right away

[9:55]  Daisyblue Hefferman: I like the company, but it is daunting to patrons

[9:55]  Liatris Tidewater: ditto

[9:55]  Rolig Loon: Not a problem on my shift, but I can see it might be.

[9:55]  Hypatia Dejavu: There's nothing we can do about the groups except for suggesting people go to other spots for chatting.

[9:55]  Krull Aeon: The romans used small amphetheatres, maybe a small amphetheatre setup with this type of circular seating would be good

[9:55]  Marimar Berchot: I think we need to train ourselves

[9:55]  Hypatia Dejavu: If we move away from the telehub we lose our traffic

[9:56]  Haldin Koba: Best idea yet Marimar

[9:56]  Marimar Berchot: Thanks Haldin

[9:56]  Frizzy Lisle: It is not a problem for me to have others there. Sometimes I need the help

[9:56]  Rolig Loon: I welcome it.

 [9:56]  Daisyblue Hefferman: but one night i tpd in and there must have been over 20

[9:56]  Rolig Loon: A crowd usually has more wisdom than I do.

[9:56]  Hypatia Dejavu: Now, as to who is in charge? That's an internal issue, yes? Not an issue for the patrons, am I right?

[9:56]  Marimar Berchot: I think the patrons are bewildered when they see

[9:56]  Marimar Berchot: a lot of people standing there

[9:56]  Frizzy Lisle: Groups happen at a RL reference desk

 [9:57]  Riven Homewood: Sometimes I wonder if I'm interrupting a private party

[9:57]  Frizzy Lisle: that is why we welcome them and engage them

[9:57]  Rolig Loon: I make a point of immediately welcoming any newcomer.

[9:57]  Hyacinth Cortes: well, yes, when there are 20 people there and a new person lands at the same spot, that's overwhelming

[9:57]  Marimar Berchot: So do I Rolig

[9:57]  Daisyblue Hefferman: and we belong, know everyone, but imagine someone unfamiliar?

[9:57]  Hypatia Dejavu: Ok, here's the answer. The person in charge is technically whichever volunteer or volunteers are on the schedule for the time period.

[9:57]  Marimar Berchot: that helps

[9:57]  Valibrarian Gregg: There are usually not too many during my Sat. afternoon shift. I appreciate the company (and help) of other ref volunteers & staff.

[9:58]  Hypatia Dejavu: As to crowds, all we can do is use social solutions.

[9:58]  Rolig Loon: Sounds like a personal thing. Some are comfortable and others aren't. Not resolvable.

[9:58]  Marimar Berchot: Our first priority is the patron

[9:58]  Hypatia Dejavu: Yes

[9:58]  Riven Homewood: I've spent the past six months as a patron

[9:58]  Hypatia Dejavu: Patron first, we're trying to avoid being authoritarian.

 [9:58]  Riven Homewood: What I value is being able to identify the person on duty

[9:59]  Daisyblue Hefferman: and they are hesitant to interrupt, even when asked

[9:59]  Marimar Berchot: Correct Riven

[9:59]  Marimar Berchot: that is so important

[9:59]  Riven Homewood: And being greeted and made welcome

[9:59]  Marimar Berchot: when there's a crowd it's daunting to the patron

[9:59]  Haldin Koba: I think we should not get our noses bent out of shape either, if the person on duty asks us to step upstairs

[9:59]  Marimar Berchot: true Haldin

[9:59]  Riven Homewood: I enjoy it when a group is there

[9:59]  Hypatia Dejavu: Right, a group isn't so bad if the volunteer stays on top of things and says hello to new arrivals.

[9:59]  Riven Homewood: As long as I feel welcome

[10:00]  Rolig Loon: I agree totally, Hypatia.

[10:00]  Daisyblue Hefferman: I do too, but my enjoyment isnt the issue

[10:00]  Liatris Tidewater: yes

[10:00]  Frizzy Lisle: Yes I agree Hypatia

[10:00]  Marimar Berchot: Yes I agree Hyp

[10:00]  Marimar Berchot: that's the key

[10:00]  You: if we make it a habit to use that area it will work :)

[10:00]  Riven Homewood: I'm speaking as a patron

[10:00]  Hypatia Dejavu: So that's it really, awareness.

[10:00]  Marimar Berchot: yep

[10:00]  Rolig Loon: Yes.

[10:00]  Riven Homewood: I think one of the desk's main functions is as a gathering place for info people

[10:00]  Rocky Vallejo: it's been great too having people like Liatris and Rolig and Frizzy there to help me answer questions I dont' know how to answer too

[10:00]  Prana Jun nods.

[10:00]  Liatris Tidewater: me? :)

[10:00]  Oodja Fadoodle: there is, however, a "good" critical mass for desk crowds as well

[10:01]  Marimar Berchot: I appreciate the help from everyone

[10:01]  You: yes, there is a way to collaborate on helping people...

[10:01]  Marimar Berchot: right Abbey

[10:01]  Oodja Fadoodle: virtual reference is often best when it's "crowdsourced"

[10:01]  Valibrarian Gregg: I think we all learn from each other.

[10:01]  Hypatia Dejavu: I agree Oodja, and when it gets too big we need to start doing crowd control.

[10:01]  You: and not get into one-up-manship :)

[10:01]  Frizzy Lisle: We need to only chip in if needed

[10:01]  Oodja Fadoodle: we're like a wiki, only with better hair

[10:01]  Rolig Loon: I prefer a team approach to greeting, personally, and would prefer to identify the duty person only if it's necessary.

[10:01]  You: let the person on duty ask if they need help...and dont' correct them in chat... IM if you have something to add maybe?

[10:02]  Marimar Berchot: you are so right Abbey

[10:02]  Hypatia Dejavu: Very true

[10:02]  Marimar Berchot: courtesy

[10:02]  Marimar Berchot: always

[10:02]  Rolig Loon: Yes.

[10:02]  Hypatia Dejavu: We're all working together, we need to remember to be civil.

[10:02]  Hypatia Dejavu: Many of us know things others don't.

[10:02]  Frizzy Lisle: yes I agree abbey

[10:02]  Hypatia Dejavu: But our individual titles cannot encompass that.

[10:03]  Valibrarian Gregg: I must go. I'll check the transcript for what I miss. See you all soon. :)

 [10:03]  Frizzy Lisle: Clarify Hypatia, plese

[10:03]  Marimar Berchot: Bye Val

[10:03]  Valibrarian Gregg: Bye

 [10:03]  Hypatia Dejavu: Well everyone, thanks for coming today.

[10:03]  Frizzy Lisle: bye val

[10:03]  Liatris Tidewater: ty Hypatia

[10:04]  You: I'll post to list and see that it gets on the drupal :)

[10:04]  Oodja Fadoodle: thanks Hypatia!

[10:04]  Hypatia Dejavu: We've laid out some great suggestions to impliment in the coming months

Reference Meeting: February 11, 2007

---

 

Reference volunteer minutes Date: 02/11/2007 Location: Info Island - Open Air Auditorium Issues covered:

1. Status of the desk: current reference statistics (see previous posting), and the growing size of our staff (20 volunteers, 42 hours). Our best coverage is on weeknights.
2. Brief coverage of criteria for volunteering: MLS graduate (or non- US equivilent), or current MLS student who has taken a reference course. Several volunteers offered to make internship information available to thier home schools. Interns would be very welcome to help cover open periods.
3. The growing griefing problem was discussed. Specifically we covered what griefing was and how to respond defensively and proportionally without breaking Linden TOS (remember: never orbit someone). For those worried about griefing passive defenses were recommended. Several sources of defensive gadgets are recommended, to whit:
   • Force Prophecies - Kokiri Saarinen (500L)
   • Exousia - jadz0r Conover (1500L)
   • Omicron - April Heaney (1950L)
   • psiTEC - Luc Aubret (1900L)
   • Multigadget - Timeless Prototype (1000L)

   [Note: There are a number of other systems out there but these are the only one's your's truly has experience with. My personal recommendation is the Omicron due to better utilities and good customer service from the maker]

4. The previously discussed dress guidelines were brought up and have been accepted by ourstaff without reservations.
5. To avoid lag and to create a more open atmosphere in our next meeting we will be holding it in an off-island coffee shop next time. The landmark will come with the group announcement of the meeting.

That's all for today, Hypatia Dejavu Reference Coordinator.

Reference Meeting: May 26, 2007

Reference minutes, Sun May 26 2007

 

Hypatia Dejavu: Thank you all for showing up.
Abbey Zenith: Hi :)
Hypatia Dejavu: You all did a great job with the celebration.
Daisyblue Hefferman: Hi all
Masha Brendel: Hi Daisyblue
Christi Janus: hello daisy!
Anji Juran: I'm available to teach the basic building and scripting again
Christi Janus: hiya pam!
Masha Brendel: Good thinking Abbey!
Anji Juran: And I have learned how to do basic sculpties as well
Hypatia Dejavu: We managed to show off our service very well over that weekend I think.
Anji Juran: there you go, Christi - orange
Christi Janus: cool anji - you know what a dutch man wants lol :)
Juana Manuel: thanks abbey :)
Teofila Matova is Online
Anji Juran: lol
Hypatia Dejavu: So on to the major point of the meeting, social issues on the desk.
Christi Janus: well, many of those at the desk :)
Hypatia Dejavu: I suppose the first thing to go back over is the dress code, we had that discussion months ago but we've gained a lot of volunteers since then.
Marimar Berchot is Online
Hypatia Dejavu: By it's nature SL is a very casual environment.
Hypatia Dejavu: But we do need to maintain certain minimum standards to be approachable and avoid professional embarrasment.
Hypatia Dejavu: So the dress code is simple:
Hypatia Dejavu: 1) No nudity.
Christi Janus: maybe we should tell some customers about 1) as well...
Peaches Pessoa: Hello, avatar!
Hypatia Dejavu: Yes, to a degree.
Hypatia Dejavu: 2) No large signs of religious or political affiliation.
Hypatia Dejavu: 3) No symbiology of universally recognized hate groups.
Hypatia Dejavu: 4) No frightening or threatening avatars.
Hypatia Dejavu: 5) No weapons worn or wielded.
Masha Brendel: All very reasonable.
Hypatia Dejavu: 6) No intellectual property violation.
Hypatia Dejavu: That's it.
Hypatia Dejavu: We can dress very causually but we do expect professional behavior.
Hypatia Dejavu: Are there any questions about the dress code?
Christi Janus: hey teo!
Christi Janus: nope, as long as orange is ok :)
Hypatia Dejavu: Except on saint patrick's day, sure.
Christi Janus: i had green then :)
Anji Juran: I do - does nudity cover lingerie? If, say, I lost my mind someday and came to the desk in silks, would that be a violation?
Christi Janus: tough one, anji! :)
Pam Ribble: Are you likely to?
Hypatia Dejavu: Technically it's not a violation if it's not peekaboo
Anji Juran: Not intentionally!
Christi Janus: lol
Hypatia Dejavu: Though I wouldn't recommend it.
Anji Juran: OK, that makes sense.
Anji Juran: Well, no, and I wouldn't be likely to try it
Rolig Loon: How "frightening" is frightening? Not dragons, I hope.
Masha Brendel: What about our patrons? WHat expectations do we have regarding their dress?
Hypatia Dejavu: Most dragons are fine.
Pam Ribble: There's a violation now
Christi Janus: if they are dressed at all, masha... which is hard for some
Juana Manuel: hmmmmmmm
Hypatia Dejavu: Masha, technically we only have problems if a patron is a) nude, or b) branishing a weapon.
Pam Ribble: Very old cheap model tho
Masha Brendel: My point exactly.
Masha Brendel: OKay, good to know.
Pam Ribble: hey Icemarc you have to PAY for that?
icemarc Bade: nop
Hypatia Dejavu: Speaking of a problem.
Pam Ribble: I think you got ripped off
Masha Brendel: yes
Peaches Pessoa: yes
Hypatia Dejavu: Put your pants back on.
Daisyblue Hefferman: nah, it's the freebie ridiculous nightmare foot long lol
Peaches Pessoa: lol
Christi Janus: i am too young for this... and too innocent :)
Hypatia Dejavu: And oddly curved
Juana Manuel: pobrecito
Teofila Matova: i'm confused (what's new, though)
Pam Ribble: and gone ... aww he didn't wanna play
Juana Manuel: uh, he's over here lol
HVX Silverstar: Sorry I'm late
Hypatia Dejavu: No problem.
Hypatia Dejavu: We have a late addition to the agenda.
Hypatia Dejavu: Mr. Dowd has joined us to provide a demo of a system to provide access to an OCLC system via SL.
Hypatia Dejavu: Mr. Dowd, go ahead.
Matthew Dowd: ok, thanks
SL OPAC whispers: OPAC initialising.
SL OPAC whispers: Loading catalogues...
SL OPAC whispers: Using remote registry.
SL OPAC whispers: OPAC ready for use. Please click to activate.
Matthew Dowd: sorry, i'm suffering a little lag at the moment !
Waffles Brentano: sorry, if I rolled over anyone :)
Matthew Dowd: has a laptop appeared behind me - it said it was starting up but i can't see it ;-)
Anji Juran: yes
JJ Drinkwater: yes
Abbey Zenith: yes it is there but facing backwards.
HVX Silverstar: yes
SL OPAC whispers: SRU OPAC beta. Version 1.02
This is a demonstration of the use of SRU to access library catalogues from within Secondlife.
Due to Secondlife limitations, the OPAC is limited in functionality compared to offworld OPACs.
Please contact Matthew Dowd for further information
SL OPAC whispers: Available catalogues:
[1] British Library
[2] Library of Congress
[3] Open Archives
[4] Open Content Alliance
[5] Oxford University (Bodleian Library)
[6] Project Gutenberg
[7] National Library of Australia
[8] National Library of Canada
[9] National Library of Scotland
[10] National Library of Wales
[11] New York University
[12] Trinity College Dublin

SL OPAC whispers: Please select your catalogue, or "/quit" to quit.
Christi Janus: i would go for option [3]
Matthew Dowd: 3
Hypatia Dejavu: 3
SL OPAC whispers: Please say your query for searching Open Archives or "/quit" to quit.
Matthew Dowd: it will only respond to the person who clicked it
Matthew Dowd: just say a keyword
Hypatia Dejavu: /quit
SL OPAC whispers: Thank you for using the SRU OPAC. Your session is now over
SL OPAC whispers: OPAC ready for use. Please click to activate.
Hypatia Dejavu: Go ahead, sorry about that.
Matthew Dowd: no - feel free - it hasn't appeared for me, so i can't click it ;-)
Matthew Dowd: ah it has finally appeared!
Matthew Dowd: i'm going to float it in midair as it whispers the results so you need to be within 10 m to hear it
SL OPAC whispers: SRU OPAC beta. Version 1.02
This is a demonstration of the use of SRU to access library catalogues from within Secondlife.
Due to Secondlife limitations, the OPAC is limited in functionality compared to offworld OPACs.
Please contact Matthew Dowd for further information
SL OPAC whispers: Available catalogues:
[1] British Library
[2] Library of Congress
[3] Open Archives
[4] Open Content Alliance
[5] Oxford University (Bodleian Library)
[6] Project Gutenberg
[7] National Library of Australia
[8] National Library of Canada
[9] National Library of Scotland
[10] National Library of Wales
[11] New York University
[12] Trinity College Dublin

SL OPAC whispers: Please select your catalogue, or "/quit" to quit.
Matthew Dowd: 3
SL OPAC whispers: Please say your query for searching Open Archives or "/quit" to quit.
Matthew Dowd: smith
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: Displaying records 1 to 5 of 70339:
[1] Homestead, Mount Gambier
[2] SCETI: Smith Collection
[3] Oak Ridge Cemetery Records, Page 87
[4] Rooting the tree of life by transition analyses, Cavalier-Smith, Thomas
[5] The continuing HIV vaccine saga: is a paradigm shift necessary?, Smith, Kendall A

SL OPAC whispers: Please say the record you are interested in, "/next" for the next list, "/back", "/restart" for a new query or "/quit" to quit.
Matthew Dowd: it can be configured to search any Z39.50 or SRU database or catalogue
Matthew Dowd: 5
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: Displaying records 5 to 5 of 70339:
title: The continuing HIV vaccine saga: is a paradigm shift necessary?
creator: Smith, Kendall A
publisher: BioMed Central Ltd.
description: Abstract As pointed out in previous editorials, the development of an effective vaccine for the Human Immunodeficiency Virus capable of preventing infection, or even one capable of preventing the Acquired Immunodeficiency Disease Syndrome, has eluded investigators for the past 20 years. Now Reche and Keskin and their co-workers have provided eviden
identifier: http://citebase.eprints.org/cgi-bin/citations?id=oai:biomedcentral.co...
lang: English
type: Editorial

SL OPAC whispers: This is your required record, say "/back" for the list, "/restart" for a new query, or "/quit" to quit.
Matthew Dowd: if the full record has a URL then the user can go to the webpage by clicking on it in the chat history
Matthew Dowd: /back
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: Displaying records 1 to 5 of 70339:
[1] Homestead, Mount Gambier
[2] SCETI: Smith Collection
[3] Oak Ridge Cemetery Records, Page 87
[4] Rooting the tree of life by transition analyses, Cavalier-Smith, Thomas
[5] The continuing HIV vaccine saga: is a paradigm shift necessary?, Smith, Kendall A

SL OPAC whispers: Please say the record you are interested in, "/next" for the next list, "/back", "/restart" for a new query or "/quit" to quit.
Matthew Dowd: /next
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: Displaying records 6 to 10 of 70339:
[1] Wanted, an Anthrax vaccine: Dead or Alive?, Smith, Kendall A
[2] New York City HIV superbug: fear or fear not?, Smith, Stephen M
[3] HIV CTL escape: at what cost?, Smith, Stephen M
[4] Behaviour and cognition in the Lower and Middle Palaeolithic: introduction, Wenban-Smith, Francis
[5] Banksia, GREY-SMITH, Guy (GREY-SMITH, Guy Edward
[6] 10

SL OPAC whispers: Please say the record you are interested in, "/next" for the next list, "/back", "/restart" for a new query or "/quit" to quit.
Matthew Dowd: 4
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: Displaying records 9 to 9 of 70339:
title: Behaviour and cognition in the Lower and Middle Palaeolithic: introduction
creator: Wenban-Smith, Francis
publisher: Oxbow
description: Most of these 28 papers were originally presented at the conference Lithic Studies in the Year 2000, hosted by the Lithic Studies Society in Cardiff, 2000. The original purpose of the conference was to celebrate the coming of age of the Lithic Studies Society in its twenty-first year, and to consider the state of research and potential new developm
subject: CC Archaeology
subject: BF Psychology
identifier: http://eprints.soton.ac.uk/43298/
type: Book Section
type: PeerReviewed

SL OPAC whispers: This is your required record, say "/back" for the list, "/restart" for a new query, or "/quit" to quit.
Matthew Dowd: /restart
SL OPAC whispers: Available catalogues:
[1] British Library
[2] Library of Congress
[3] Open Archives
[4] Open Content Alliance
[5] Oxford University (Bodleian Library)
[6] Project Gutenberg
[7] National Library of Australia
[8] National Library of Canada
[9] National Library of Scotland
[10] National Library of Wales
[11] New York University
[12] Trinity College Dublin

SL OPAC whispers: Please select your catalogue, or "/quit" to quit.
Matthew Dowd: 2
SL OPAC whispers: Please say your query for searching Library of Congress or "/quit" to quit.
Matthew Dowd: author = smith AND title = jones
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: An error occured during the search: Unexpected end of file from server
SL OPAC whispers: Please say your query for searching Library of Congress or "/quit" to quit.
Matthew Dowd: /restart
SL OPAC whispers: Available catalogues:
[1] British Library
[2] Library of Congress
[3] Open Archives
[4] Open Content Alliance
[5] Oxford University (Bodleian Library)
[6] Project Gutenberg
[7] National Library of Australia
[8] National Library of Canada
[9] National Library of Scotland
[10] National Library of Wales
[11] New York University
[12] Trinity College Dublin

SL OPAC whispers: Please select your catalogue, or "/quit" to quit.
Matthew Dowd: 5
SL OPAC whispers: Please say your query for searching Oxford University (Bodleian Library) or "/quit" to quit.
Matthew Dowd: author = smith AND title = jones
SL OPAC whispers: Retrieving data. Please wait...
SL OPAC whispers: Displaying records 1 to 5 of 30:
[1] Lewis Jones /, Smith, Dai,1945-, Welsh Arts Council.
[2] Politics and society in Wales, 1840-1922 :essays in honour of Ieuan Gwynedd Jones /, Jenkins, Geraint H., Jones, Ieuan Gwynedd., Smith, J. Beverley.
[3] Sacred feathers :the Reverend Peter Jones (Kahkewaquonaby) & the Mississauga Indians /, Smith, Donald B.
[4] Survival on a westward trek, 1858-1859 :the John Jones overlanders /, Jones, John,fl. 1858-1859., Smith, Dwight La Vern,1918-
[5] Medieval Welsh society: selected essays by T. Jones Pierce /, Jones Pierce, Thomas,1905-1964., Smith, J. Beverley.

SL OPAC whispers: Please say the record you are interested in, "/next" for the next list, "/back", "/restart" for a new query or "/quit" to quit.
Matthew Dowd: some of the catalogues support more complex queries but it depends on the server
Matthew Dowd: it can be configured as to which catalogues to connect to by notecard or can load a default list from the web
Matthew Dowd: it only supports one user at a time - but times out after a minute idle time
Matthew Dowd: /quit
SL OPAC whispers: Thank you for using the SRU OPAC. Your session is now over
SL OPAC whispers: OPAC ready for use. Please click to activate.
Matthew Dowd: errrm, and that's it ;-)
Christi Janus: question:
Christi Janus: is the cataloguers group working on this too?
Abbey Zenith: No, this is a demo for the reference librarians
Matthew Dowd: dunno, who should i ask?
Abbey Zenith: Matthew may also demo it to the catalogers.
Daisyblue Hefferman: where will these opacs be physically located?
Peaches Pessoa: Are there plans to make the OPAC generate notecards containing search results? Like a printout in RL.
Hypatia Dejavu: I'd love to get some more feedback on this in the google group where we can discuss it at length.
Hypatia Dejavu: Is everyone good with that idea?
Rolig Loon: Fine.
Christi Janus: i am
Anji Juran: Sure
Masha Brendel: It is cool to search outside catalogs from this interface: it would be great at somepoint integrate SL collections into a searchable interface as well.
Abbey Zenith: yes
Peaches Pessoa: Yes.
Teofila Matova: yes
Masha Brendel: yes
Waffles Brentano: sounds good
Hypatia Dejavu: Good.
Daisyblue Hefferman: ok
Matthew Dowd: unfortunately the scripting language can create or edit notecards, just read them
Juana Manuel: cool
Hypatia Dejavu: Thank you for the presentation Mr. Dowd.
Matthew Dowd: sorry the scripting language can't create notecards or edit them
Christi Janus: yes, very interesting... even for non-librarians
HVX Silverstar: Yes... experiencing lag
Hypatia Dejavu: So, back to social issues. Has anyone been having any notable issues socially at the desk that we need to discuss?
Christi Janus: gatherings of people
Christi Janus: very nice... but hard for reference too
Masha Brendel: Yes, it is a bit of a gathering site.
HVX Silverstar: it would be good to have built-in slurls if any of the collections have sl presence... (British Library, etc. ) down the road...
Rolig Loon: That's true.
Hypatia Dejavu: Could we get another one or two of the big circular platforms to give a natural place for people to shift their groups to?
Matthew Dowd nods
HVX Silverstar: Last Thurs. night people brought armchairs and sat on patio
Abbey Zenith: We will have a new mI'll talk to Bucky.
Abbey Zenith: I don't see why not
Abbey Zenith: we have added benches
Masha Brendel: I like the benches.
Anji Juran: Yes, and that's tough - times when people have been sitting in chairs, we often get more questions
Christi Janus: me too, more people can gather now :)
HVX Silverstar: good idea
Teofila Matova: perhaps the benches are located on the new deck layers?
Rolig Loon: A crowd of us can be intimidating to a newbie, though.
Masha Brendel: Let's try not to make the desk area too sprawling though- visibility suffers.
Anji Juran: Yes, it depends on the dynamic
Pam Ribble: The problem is that larger groups create lag and make it hard to see new people arriving. I love the chime warning when they arrive tho, that's a big help
Teofila Matova: true
Anji Juran: If we're all talking about "in" topics, I agree
Teofila Matova: i'm not hearing the chime waring
Hypatia Dejavu: The chime's a teleport noise.
Hypatia Dejavu: I also get one from my radar.
Rolig Loon: Overlapping conversations in a crowd make it hard for a visitor, too.
Pam Ribble: Good point Rolig, I've had people miss their answers
Hypatia Dejavu: So ideally, we provide natural spaces for the crowds to shift onto.
Masha Brendel: Yes, and it will be intereting to see how voice may change how we do things at the desk.
Abbey Zenith: Ok... we love people standing around chatting, but yes...that makes it hard for the one on duty and the newcomers.
Rolig Loon: Voice will make it a nightmare.
Masha Brendel: We may think about space design when that starts.
Pam Ribble: Voice extends much furtehr than 20m too
Daisyblue Hefferman: yes, but gets quieter the farther away it is
Christi Janus: the welcme area is now used for meeting places for classes and such too - maybe another place for that?
Abbey Zenith: So if we can all sort of work toward moving to the edges when we aren't on duty it would go a long way. I'll see about getting an new deck.
Rolig Loon: Would it be possible to run the ref area as non-voice?
Hypatia Dejavu: We'll have to see how voice plays out.
Daisyblue Hefferman: also hard to tell who's actually speaking unless you happen to be looking directly to see the green sound waves
Hypatia Dejavu: It may not prove popular in the long run.
Abbey Zenith: Christi, the welcome center is the TP point for the island, so that can't be changed, but we can try to move them out as quickly as possible.
Pam Ribble: It's done by island, all on or all off voice
Christi Janus: ok abbey, i see, ty
Rolig Loon: So take out the whoile island.
Masha Brendel: lol
Abbey Zenith: We are going to get a new main library in a month or so...it will have a coffee house, so maybe some of the conversation will move there?
Hypatia Dejavu: I didn't think of one thing....what server class is Info Island Abbey?
Christi Janus: great abbey!
Pam Ribble: Daisy you can activate the speakers popup, the list makes it easier to see who's speaking
Abbey Zenith: Hypatia, I don't know... I can ask Lori
Daisyblue Hefferman: yes, but takes up screen space too, Pam
Waffles Brentano: great news, Abbey
Hypatia Dejavu: If we're not class 5 then it's a nonissue.
Rolig Loon: Meaning?
Abbey Zenith: meaning for voice Hypatia?
Hypatia Dejavu: Voice can only be supported by the mainland or by class 5 islands.
Matthew Dowd: i did start work on some scripts for something similar to those museum headphone guides things, where only the people wearing the headphones can here the guide - i don't know if that is of interest?
Abbey Zenith: This one can support it, I've heard Lori say we were going to try the Beta.
Pam Ribble: I thought all could support if you paid?
Hypatia Dejavu: ah
Hypatia Dejavu: I think you can by paying extra, yes.
Hypatia Dejavu: But only main or 5 is automatic and included.
Pam Ribble: That would be great for groups Mr Dowd
Hypatia Dejavu: So we will have to face the voice issue.
Matthew Dowd: i'll send you a prototype to try, Pam
Matthew Dowd: and Matthew is fine ;-)
Pam Ribble: Beta is just the other grid I think, it will go live here not a Beta version on this main grid
Hypatia Dejavu: Is anyone extrememly uncomfortable with voice service?
Rolig Loon: Yes.
Daisyblue Hefferman: no
Masha Brendel: No, but I think it will be quite different.
Pam Ribble: I have problems with lag, I miss parts of a sentence
Roland Kellner: It will make some of the gender identity issues more complex.
Anji Juran: I'm somewhat uncomfortable, but will probably get comfortable over time
Teofila Matova: I'm with Anji
Waffles Brentano: i'll have to see how it works
Christi Janus: it will be hard with foreign customers
Teofila Matova: absolutely
Christi Janus: and for non-native english speakers
Daisyblue Hefferman: I can't stress enough the need for headset mics, tho!
Masha Brendel: Yes.
Roland Kellner: I'm not so sure.
Anji Juran: That's very true, Christi
Matthew Dowd: as a scripter, yes - at present objects can respond to text chat quite easily
Rolig Loon: Crowds will be difficult to follow.
Roland Kellner: I know that my second language is German.
Masha Brendel: It is nice to reflect on chat history...
Roland Kellner: I'm finding that I'm much better at speaking than typing German.
Hypatia Dejavu: And it will generate it's own griefing problem as there will be no voice logs.
Rolig Loon: YEs it is.
Roland Kellner: I agree about the history, though.
Pam Ribble: Feedback is also a problem and those with a lot of background noise, I was planning a notecard already!
Christi Janus: i need my chat log... as you all know...
Rolig Loon: I sometimes have chat and a couple of IMs open now.
Hypatia Dejavu: We will have to see how it plays out, it's going to be a learning experience.
Matthew Dowd: it will have an impact on scripting too - scripts can "listen" and respond to text chat but not voice chat!
Masha Brendel: I wonder if it will be confusing to know if you are recieving a private voice message or a public one.
Hypatia Dejavu: I did want to know if anyone was essentially refusing to use it. I know I will not be using it in my private life.
Pam Ribble: I've been on a few times and I'm stuck with the limitations of an old PC. I think I'd miss a lot on Ref
Matthew Dowd: mmm, that's a point it is quite easy to run mutliple IM conversations and public chat simultaneously in text
Daisyblue Hefferman: no one has experienced private voice messages yet.
Rolig Loon: Nor will I Hypatia.
Roland Kellner: I will
Roland Kellner: (use it in my private life)
Masha Brendel: I assume we will be free to use whichever we feel more comfortable with?
Hypatia Dejavu: Certainly.
Christi Janus: its not just us though, we have to look at the customers too
Hypatia Dejavu: Use whatever makes you confortable.
Christi Janus: so we might have to switch...
Masha Brendel: Yes, Christi- true.
Daisyblue Hefferman: not even sure if the newbies will enter voice enabled.
Rolig Loon: Or appear incommunicative.
Daisyblue Hefferman: And we may be expected to help themget there.
Peaches Pessoa: Will walls block the sound of voice chat?
Masha Brendel: good question
Daisyblue Hefferman: walls don't, no
Pam Ribble: No it's like the text keyboard sound
Christi Janus: maybe we should all first be comfortable with voice - know the ins and outs - and then let this be a returning topic on the agenda
Masha Brendel: Yes.
Pam Ribble: back to the beta grid then Christi? LOL
Christi Janus: yes pam! first time was nice though
Daisyblue Hefferman: we all should be prepared to use it and to teach it, whether or not we use it daily lives
Hypatia Dejavu: To get an idea of how voice is being used at the reference desk I'd like to suggest that once it goes live we begin reporting on stats with text and voice individually.
Masha Brendel: DOes anyone know the new date voice will be ready?
Matthew Dowd: soon
Daisyblue Hefferman: no, date not set
Matthew Dowd: i think they rolled out the server side code with the latest update
Pam Ribble: I can create a notecard for it. Daisy if you've used voice could you read & correct for me please?
Christi Janus: eh... hypatia, does that mean i have to tell you my stats, not mail them?
HVX Silverstar: I wonder if we could do some reference role playing in the beta voice grid and record it to reflect back on
Daisyblue Hefferman: sure, pam
Hypatia Dejavu laughs
Matthew Dowd: they plan to have a FIrstlook client with it in in the near future
Hypatia Dejavu: Just send them the usualy way.
Christi Janus: good idea hvx!
Pam Ribble: Ty, just pref. settings etc
Hypatia Dejavu: Which does remind me....is everyone here sending in your stats?
Anji Juran: I'm around a lot, either as Anji or my main alt - if you want to have someone join you in Beta grid, you can IM me
Daisyblue Hefferman: thing is, no one knows the final actual format yet.
Daisyblue Hefferman: it's changing
Anji Juran: I send mine in on Mondays
Teofila Matova: no
Waffles Brentano: eventually, Hypatia :)
Juana Manuel: :)
Christi Janus: this afternoon... celeb weekend stats will follow
Hypatia Dejavu: Most of the folks here are pretty good about it.
Christi Janus: yes, but thats because you keep bugging us for it, so please continue with doing that :)
Christi Janus: it works on me
Hypatia Dejavu: Oh I will.
Christi Janus: ty :)
Hypatia Dejavu: It's part of my cat herding duties.
Masha Brendel: lol
Pam Ribble: LOL Brave lady!
Anji Juran: meow?
Waffles Brentano: hee
Hypatia Dejavu purrrs...
JJ Drinkwater: Prrrow?
Anji Juran: Stttern?
HVX Silverstar: I will send my stats
Hypatia Dejavu: Speaking of social problems, I'm preparing for the next round of griefing classes. Has everyone here taken it? And if not, when would be good for you?
Juana Manuel: i would like to take it.........
Juana Manuel: do you do them in the evenings?
Rolig Loon: Evenings. After 8?
Peaches Pessoa: I would like to attend. I am pretty open on time:)
Anji Juran: That class has been so useful!!
Waffles Brentano: Yes it has!
Teofila Matova: It is a good class.
HVX Silverstar: it's a very helpful class
Hypatia Dejavu: Then I'll set up some more evening sessions, they'll be posted on the message board.
Rolig Loon: Thanks.
Juana Manuel: :)
Christi Janus: oh, just remembering now...
Hypatia Dejavu: Are there any other kinds of classes which people feel they need?
Peaches Pessoa: Great
Christi Janus: another social thing
Christi Janus: or non-social to be exact
Christi Janus: i have seen already some times people at the desk that were talking dirt and things like that
Christi Janus: they have been reported of course.. but...
Christi Janus: is there any way to get them off the island at once?
Christi Janus: because after reporting, they are still there... talking
Abbey Zenith: Also if anyone would like to lead or see a certain kind of professional development classes please let me know. I'm looking for topics and speakers.
Christi Janus: (besides muting)
Hypatia Dejavu: Only by the stewarts Christi.
Hypatia Dejavu: We cannot give everyone amin powers.
Pam Ribble: Clan Stewart?
Hypatia Dejavu: admin, I mean
Abbey Zenith: each island has 10 estate managers...
Christi Janus: ok, i see - i just mute them or cover my ears then
Anji Juran: Well, Christi - I imagine after they have been reported a time or two, something will be done
Anji Juran: Is it the same people every time?
Abbey Zenith: go to World and to Region/Estate then the Estate tab
Christi Janus: can we have an overview of all estate managers and the easiets way to contact them (considdering time zones)
Abbey Zenith: and see if you can see the estate managers.
Pam Ribble: All blank
Anji Juran: Yeah, all blank
Abbey Zenith: I'll get a list together :)
Waffles Brentano: can't view them
Juana Manuel: mine too
Peaches Pessoa: I don't see any Estate managers listed.
Abbey Zenith: ok, thanks I didn't know...
Rolig Loon: I'm curious about another topic: assessment.
Abbey Zenith: I'll pull a list together.
Masha Brendel: Ah, yes.
Anji Juran: assessment?
Rolig Loon: Is anyone asking patrons what they want the SL libraries to offer?
Masha Brendel: I am curious about that as well.
Rolig Loon: Or are we builiding what we wanTt?
Abbey Zenith: Rolig, we do a bit of both.
Christi Janus: maybe we could do a survey once
Abbey Zenith: we have a survey we could try
Christi Janus: wow, i have never been helped that quick abbey!
Peaches Pessoa: I met people in other sims. On person wanted help finding a group that could help hime with scripting.
Anji Juran: I think Hypatia crashed
Rolig Loon: Three questions would do it: 1) what do you like now? 2) what don't you like? 3) what should we add?
Anji Juran: Oh, scripting - you can refer them to me
Masha Brendel: I am also intersted in "How did you find us here?"
Peaches Pessoa: Okay. I ended up giving him the Info Island directory.
Abbey Zenith: problem is they aren't always familiar with what we have :)
Abbey Zenith: but I will try to get that set up
Rolig Loon: True, but first impressions count too.
Anji Juran: wb Hypatia
Abbey Zenith: we can give it a try.
Pam Ribble: *I'm* not familiar with all that we have!
Christi Janus: maybe ask for expectations too?
Rolig Loon: Maxito is doing a large scale assessment, but I don't know if this is part of it.
Hypatia Dejavu: painful crash, had to reboot
Waffles Brentano: ouch!
Abbey Zenith: wb
Daisyblue Hefferman: one guy saw the sl for dummies books in the main lib and wanted more of them. was incensed he'd have to go buy them
Christi Janus: you can read the log later hypatia... we had some interesting descisions made :)
Anji Juran: lol
HVX Silverstar: it would be good to survey visitors during reference shifts
Pam Ribble: What are the busiest times, do we know?
Abbey Zenith: well we don't have the space or prims available to present them all...
Christi Janus: mine
Rolig Loon: Yes. Even an informal log would help.
Christi Janus: lots of librarians around at my times
Abbey Zenith: People (in general) aren't happy to be questioned.
Teofila Matova: Saturday mornings are quiet
Daisyblue Hefferman: thing is, a large %age of visitors are brand new, and don't even know what they want.
Hypatia Dejavu: The busy times seem to be evenings and nights.
Masha Brendel: BUt we don't want to be annoying... surveys should be constructed thoughtfully and not be random questions drilled at our users.
Pam Ribble: It would be hard to ask more questions, sometimes it's hard to keep track of ref stats
Teofila Matova: very true! my shift gets a ton of newbies
Abbey Zenith: right Masha
Pam Ribble: When is That teo?
Abbey Zenith: this survey is one they would fill out if they want.
Teofila Matova: 6A -9A Sat
Rolig Loon: Doesn't have to be elaborate. Just enough to get a feel for how the patrons react to the SL libraries.
Teofila Matova: SLT